How to order
Step 1
Create your account and log in to the Portal
Step 2
Choose a template and personalise with your details
Step 3
Submit your order for review
Step 4
Once approved, your order will be delivered within 2 weeks
Ordering service materials
We're happy to offer these materials free to Macmillan professionals.
Please remember there's a production and delivery cost to Macmillan, and personalised items are non-returnable. Double-check your copy before ordering and ensure delivery instructions are clear for couriers, especially for hospital deliveries.
Need help?
Our guide provides helpful information on choosing the right template, managing your images, and entering copy.
Production times and deliveries
Please expect up to 2 weeks to receive your order.
Missed your delivery
If you missed your delivery 3 times and it's being sent back to us, there can a waiting period for it to return for us to send it out to you again.
Promote with QR codes
Use these QR codes to direct people to Macmilllan's information and welfare and benefits advice services.
Professionals' name badges
We use a different supplier to produce name badges so the process is a little different. When you click through to the naame badge ordering site, the page will open in a new window with a new screen to place your order.
Start ordering
Service Materials FAQs
The Service Materials portal and the Macmillan Orders website are separate services, which use separate account systems.
As a result your password for your Service Materials portal account will not automatically match that for your Macmillan Orders account.
If you have not previously used the Service Materials portal you will need to register onto the portal when you use it for the first time.
Unfortunately we are unable to alter any of the fixed elements of our templates, including photography or headline text.
If you require materials to be sent to multiple addresses please place multiple orders as required.
Whenever you can we ask that you consolidate orders as much as possible, placing fewer orders for forwarding on as required. This helps us ensure that we can operate the Service Materials portal as cost-effectively as possible.
Please note that the Service Materials portal can only accept images in a .JPG or .JPEG format.
If you are having trouble uploading your logo, map or QR code you may need to change the format of your image.
On a Windows computer you can do this by opening your image and using the "Snipping Tool" to make a copy of it:
1. Locate and open your required image
2. Use the search bar to find and open the "Snipping Tool"
3. Click "New"
4. Drag the on-screen selection around your image
5. Click "File" and "Save As..." to save a copy of your image as a .JPG file.
We're sorry that you don't feel able to take advantage of our customisable templates. While we have designed these templates to be suitable for most services we understand that they will not meet everyone's needs.
Regrettably we in the Macmillan Orders team are unable to produce bespoke service promotion materials upon request.
If you feel that none of our templates are suitable for your needs please contact your Macmillan relationship holder (your Professional Engagement and Improvement Lead or Relationship Lead) to ask if they can facilitate the production of bespoke materials for you.
Please note that we cannot guarantee that your relationship holder will be able to facilitate your request, and that it can take some time for bespoke materials to be created.
To request a reprint of a leaflet (or similar resource) that was created for
your service before the launch of our Service Materials portal in July 2023
please send a copy of the artwork for it in PDF format to support@order.macmillan.org.uk so that we can facilitate printing this for you. In emailing us please also specify the number of copies to be printed, and provide us with your delivery address.
Please note that our capacity to reprint any materials will depend on whether they meet our current brand guidelines. We are also unable to make any amendments to any pre-existing materials when reprinting them.
When you place your order, you should receive two emails. If you don't receive these, please let us know at support@order.macmillan.org.uk.
1) The first email will tell you that your order has been received.
2) A second email will follow containing your PDF proof(s) attached. This may take an hour or two to appear in your mailbox. Approve these and your order is placed. Your badges will come in the post in a few days.
Need any further help?
Check our FAQs to see if we have the answer to your question.